Last updated: November 3, 2026
Every JOVS device comes with a 60-day trial. Use it for up to 60 days from delivery. If it is not for you, send it back for a refund of the item price.
What qualifies
- Devices and wearables: returnable within 60 days of delivery, even if used. Return them with all original parts, cables and accessories.
- Skincare, serums, patches and masks (consumables): returnable only if unopened and sealed, for hygiene and safety.
- Free gifts are yours to keep and are not deducted from your refund.
How to start a return
- Open the contact form and tell us your order number and the item(s) to return.
- We reply within one business day with return instructions and the return address.
- Pack the item securely, ship it with tracking, and send us the tracking number.
Please do not ship anything back before we confirm the return, since unannounced parcels cannot be matched to an order.
Refunds
After your return arrives and is inspected (typically within 3 business days) we refund the item price to the original payment method. Banks usually show the credit within 5–10 business days. Original shipping fees are refunded only for damaged, defective or incorrect items. Return shipping is paid by the customer unless the item was damaged, defective or incorrect.
Damaged, defective or wrong item
Contact us through the contact form within 7 days of delivery with your order number and a photo. We send a replacement or a full refund, shipping included.
Warranty
Devices carry a 2-year warranty. See the Warranty page.